FAQ's 

128 Dixon Street Masterton 5810

Our main office phone number is 06 377 0149

Monday to Friday 8.30am - 5.00pm Use our contact form for after hours support.

You can check the Freeview network status here

Yes! We can install your chosen GPS system - Contact us here We also have our own Teletronics GPS Gate System that is customizable and scalable to your needs - See more here

Here is a brief description of how wi-fi works: Find out more here: Wifi Tips | Teletronics See our plans here: Broadband | Teletronics

Wi-Fi 6, the next generation of Wi-Fi, is set to bring about more than just faster speeds. It's designed to improve the efficiency of your internet connection, especially when multiple devices are connected. The theoretical maximum speed of Wi-Fi 6 is 9.6 Gbps, a significant leap from the 3.5 Gbps of its predecessor, Wi-Fi 5. The real advantage of Wi-Fi 6 is its ability to distribute this high-speed internet across multiple devices, potentially improving the speed for each device on the network. ​ Wi-Fi 6 is not just about top speeds for individual devices, but about improving the network when many devices are connected. With the average household having more Wi-Fi devices than ever before, this is a crucial improvement. Wi-Fi 6 introduces new technologies that allow routers to communicate with more devices at once, send data to multiple devices in a single broadcast, and schedule check-ins with devices. This means that even as more devices start demanding data, your connection should remain strong. See more here

We want to hear from you any time you're experiencing issues! Our priority is having you up and running all the time. Issues like this shouldn't happen often but when they do here's a good place to start: Check out out standard troubleshooting page for typical routers / if you had your own when signing up. Check out our Mercku troubleshooting page if you have one of our Wi-fi 6 Mesh routers. (Click the Troubleshooting button in the top right of the screen) Want to skip the page and try rebooting? find out how to do this here. Contact us here during our open hours (8.30am - 5.00pm Weekdays) Contact us here for after hours support Email: office@teletronics.co.nz Phone: 06 377 0149

Yes we have Power Backup systems available in our shop, Click here to see them We also have some information on Back up systems to keep your broadband connection running even through outages and power outages in the PDF below.

There are a few things you can do to make sure your home network is performing at its best. Things like: Minimizing Interference Wi-Fi signals can be disrupted by other electronic devices, such as microwaves, cordless phones, and baby monitors. To reduce interference, keep your router away from these devices and use the 5 GHz frequency band for a cleaner, less congested signal. Regular Maintenance Keep your network in top shape by regularly rebooting your router and checking for firmware updates. Clean the router's vents to prevent overheating and ensure consistent performance. Check out our full list of tips here: Wifi Tips | Teletronics

Tip: A good place to start if your network isn't working as it should be is a quick reboot of the router - this does not factory reset your device, so the network settings and SSID and password will all stay the same. Below are three ways to reboot your device: Manual reboot Unplug the device, wait 1 minute, and plug the device back in. Plug the device back into power. Great job - now your device has been factory reset 🎉 Using the Mercku App 1. Download the Mercku App from AppStore for iOS, or Google Play for Android 2.Make sure your device is connected to your Mercku Network 3. On the main screen, click on the device icon from your Network (the green circle in the middle of the screen) In this example, M6-1100 is the Main router 4. selecting your Gateway router, (the green circle in the middle of the screen) locate the Reboot button at the bottom of the menu 5. Wait until your M6 completes the reboot process. 6. Well done - our device has been rebooted! If any issues persist please contact us. Using the Mercku Web Portal Make sure your computer is connected to the Mercku Wi-Fi Network From a Web Browser, open http://mywifi.mercku.tech, and log in using your Router Admin Password Under Setting > Select Router Management > Click on List > Click Reboot besides the router you would like to factory reset. Wait until your M6 completes the reboot sequence - don't unplug it! Well done - our device has been rebooted! If any issues persist please contact us.

How to add a new Mercku M6 Router to an existing M6 Wi-Fi network The M6 series includes the M6, the M6a and the M6a Plus. At this time you can only mesh nodes within the same series (e.g. the M6 to M6 and the M6a to M6a and so on) There are three different ways to do this, listed below: Using Quick Connect Feature 1. Plug in the power to the M6 Node and wait until the LED indicator is orange 2. Press the "Connect" button on the main M6 router (Gateway) to start pairing mode - the LED should start blinking Orange 3. Press the "Connect" button on the M6 node to start Node pairing mode - the LED should start blinking Blue Wait a moment until both M6s connect automatically - once the M6 node meshes, you'll see its LED indicator become white. Using Mercku App 1. Click on the “+” on the right top corner of the page. 2. Select the "Add a node option" option 3. Plug in the M6 node - the indicator light on the front will start off as red, then orange 4. Press the "Connect" button on the M6 node until the indicator light blinks blue. 5. Follow the interactive, on-screen instructions to complete the setup, and wait for the M6 node to be added. When the M6 nodes are meshing, you will see an animation of this activity - please wait for 1 minute until the "Successfully added" message appears. 6. Go back to the homepage and click on the Wi-Fi point to see the new node added to the network. Method 3: Mesh via Mercku Web Portal 1. Make sure your computer is connected to the Mercku Wi-Fi Network 2. From a Web Browser, open http://mywifi.mercku.tech, and log in using your Router Admin Password 3. On the homepage, click on Add a node > Start 4. Plug-in the power to the M6 node - the indicator light on the front will show red light at first, then turn orange. 5. Press the Connect button on the M6 node until the indicator light blinks in blue, follow the instructions in the App. 6. Wait about 1 minute for the M6 node to be added. 7. When the nodes are meshing, an animation of this activity will show up. 8. Please wait for 1 minute until the "Successfully added" message appears. 9. Go back to the homepage and click on the Wi-Fi point to see the new node added to the network. Success! Please feel free to contact us if you have any issues with this process or need help at any stage. Contact us here during our open hours (8.30am - 5.00pm Weekdays) Email: office@teletronics.co.nz Phone: 06 377 0149

Yes, we sell accessories for Starlink systems, See them here. We can also install Starlink Systems, Find more information here.

All of the handheld radios we sell are made for these conditions! If you want to know more about the best radio system for your specific needs contact our radio tech below or check out our store!

Working in very dusty or dirty environments can cause a build up in the speaker holes causing your audio to become muffled. It pays to bring them in for a service every so often to make sure they stay performing at their best. Chat to our tech to book in a service

Its important to have your radios serviced regularly to get the most out of your device and preserve the lifespan of your system. Signs to look for that may mean your system / device is overdue for a service: - Poor audio quality - Your device is regularly experiencing poor signal, signal loss or smaller range - Physical damage to the battery, antenna, screen or housing - Your device is getting excessively hot - Battery decline (not holding a charge, high battery consumption rate) If your handheld device has any of the above signs, get in touch with us to book a service today!

Yes absolutely, we can set buttons to do different things such as scan, preset channels, change zones. Everyone has different preferences when it comes to their devices and this means you can make your radio system work in a way that makes sense for you.

We offer a range of services in Radio Communications, including sales, installation, network solutions, and connections to nationwide networks. We provide comprehensive radio communication services tailored to meet your needs. See more here

When it comes to rugged outdoor conditions, Teletronics recommends handheld radios known for their durability and reliability. Our selection includes models designed to withstand harsh environments and provide clear communication in challenging situations. Tait Communications offer a variety of options including the TP9 series Handheld radios: Tait Tough Design Water-shedding grille for voice clarity in wet environments IP65 & IP68 dust and waterproof MIL-STD-810G drop test exceeded Shock absorbing corner protection Tait Tough audio and carry accessories Learn more here Shop these radios and more in our store Speak to a radio technician to get the best gear and accessories for your needs.

IoT, or the Internet of Things, refers to sensors and equipment that connect to the internet to monitor, control, and gather data. See some examples of this technology here.

IOT can be used in rural settings in many ways. A few examples include: Monitoring water tank levels: you have access to your stock water tank levels at any time form anywhere. This allows you to see patterns in your water levels and anticipate shortages ahead of time. Fuel tank monitoring: you can see the levels of your fuel tanks from anywhere, anytime and set up theft alerts for abnormal level drops. Monitor and control mains operated electric fences. Remotely access and control lighting and security systems. River / Pond water level monitoring. An many more.... See more information here

Remote tank and water monitoring is the use of sensors in water holding areas, that can send information via the internet. This allows the sensors to send water level information to software (an app) that can log that data so you can see not only your tank levels at any time but can monitor trends and patterns over time. Giving you a spotlight of the now and information to stay ahead of the game. Check out more here: https://www.teletronics.co.nz/iot-monitoring

Efficient water management is crucial and remote water tank monitoring offers a range of benefits that ensure your property operates smoothly and sustainably: Improved Water Efficiency: Monitor water levels in real-time to make informed decisions about usage, reducing waste and offering peace of mind. Cost Savings: Remote monitoring helps avoid unnecessary water use, reducing costs on both water and energy. You’ll also prevent expensive damage or crop loss by reacting quickly to any issues, such as leaks or system failures. Quick Issue Response: Receive instant alerts for low water levels, leaks, or other problems. Early detection allows you to address issues before they escalate, ensuring your crops and livestock are never left without water. Sustainability: Track your water consumption and optimize usage to support sustainable farming and vineyard practices. Reducing water waste helps preserve local resources and enhances your environmental impact. Convenience and Time Savings: Remote access to tank levels means you no longer need to manually check water tanks. Whether managing a large vineyard or farm, you’ll have more time to focus on what matters most. Remote water tank monitoring gives you greater control, convenience, and peace of mind—all essential for maintaining the productivity and sustainability.

Yes! check out our Installation booking page to book a service. Or book in here: Teletronics Ltd Online Booking

Yes! check out our Installation booking page to book a service. Or book in here: Teletronics Ltd Online Booking

Yes! check out our Installation booking page to book a service. To book in a house call for this, click here: Teletronics Ltd Online Booking

Yes! check out our Installation booking page to book a service. To book in with us click here: Teletronics Ltd Online Booking

We offer a range of installation services designed to make your life easier! With years of experience troubleshooting all kinds of technology and a proven track record of professional installations, we deliver high-quality service exactly when and where you need it. House Call: T.V / Home Entertainment Systems Having trouble with your TV? Is the screen suddenly blank? Showing a strange message? Something just won't play? Don't fret! We're here to lend a hand. We can swing by and take a look at what's going on. If it's an easy fix, we'll sort it out right then and there. If it's a bit trickier, we'll give you a clear idea of what needs to be done and send you a quote. Book Here House Call: T.V Wall Mounting Want your T.V mounted to the wall neatly, professionally and quickly? We can professionally install your TV onto your wall, Don't have a mount? We can supply one! From swivel mount to tilt mount and beyond, We can help! Don't have a mount? No worries we can supply them for you. Book Here House Call: T.V / Entertainment system Tuning or Set up service Purchasing a new TV can be more involved than just plugging it in and turning it on. You may need assistance with setup or knowing who to contact for help if something goes wrong. That’s where we come in! Book Here House Call: Extra T.V Outlets We can supply and run all the necessary cables (Coax RG6, Cat5/Cat6, and HDMI) according to the job requirements. All cables can be concealed in the wall and we can also professionally conceal your entertainment appliances to give a clean and tucked away entertainment space. Book Here Satellite Dish Installation Our expert installers ensure a professional fit and correct installation, placing your dish discreetly with concealed cases and in-wall TV sockets. Whether you're building a new home or looking to replace your existing satellite dish, we’ve got you covered with professional installation services. Book Here UHF Aerial installation Our expert installers ensure a professional fit and correct installation, placing your aerial discreetly with concealed cases and in-wall TV sockets. Whether you're building a new home or looking to replace your existing aerial, we’ve got you covered with professional installation services. Book Here Starlink Installation Roof installation is available for customers that need help installing Starlink. Installers can help with permanent mounting on roofs or walls, cable routing, and more. We can professionally mount your Starlink satellite dish to your roof and cable it neatly into your home. This service includes supply of roof mount and stays. Travel cost is extra. This service covers installation of your dish only. Starlink V2 V3 and starlink mini. Starlink pole mounts and roof mount kits in stock. Book Here

We can help with permanent mounting on roofs or walls, cable routing, of your Starlink System and more! We can professionally mount your Starlink satellite dish to your roof and cable it neatly into your home. This service includes supply of roof mount and stays. Travel cost is extra. This service covers installation of your dish only. Starlink V2 V3 and Starlink Mini. Starlink pole mounts and roof mount kits in stock. Book here Learn more here To learn more about Starlink Mini Portable Systems Click here To See our Starlink Mini Accessories Bundle Click here

Street addresses cannot be populated from this system it is designed for on road and off road use where addresses are not important.

The "triggered time" refers to specific moments when the GPS data (your current location) is sent from the device to a central system or another user. Think of it like this: imagine you're sending a postcard to a friend every hour to tell them where you are. The "triggered time" is the exact time each hour when you decide to send that postcard. Currently the default setting is 15min or so. This can be changed if you have a particular requirement but it cannot be "live" as this would use to much data on a shared system.

It depends on exactly what the unit was doing at the time of the trigger but the system is not designed for speed recording it's main priority is recording location. I would not use this Farm repeater GPS web interface for a vehicle fleet where speed on every trigger is required. But you will get a good amount of speed data from the system.

Note Reports >> Fleet Detail >> This gives recorded speed detail.

To replay the units path during the day simply go to: Mapping >> Radio Map >> Select the radio unit then click the "replay" button to step through the recorded beacons. You can also change the dates and replay the updated data as well.

Voice over Internet Protocol (VoIP) is a technology that enables voice communication and multimedia sessions over the internet, rather than through traditional telephone lines. By converting analog voice signals into digital data packets, VoIP allows users to make phone calls using internet-connected devices such as computers, smartphones, or dedicated VoIP phones. This method often results in cost savings, especially for long-distance and international calls, and provides flexibility by integrating with various communication services. VoIP enables clear, real-time communication via the internet. To learn more see About VOIP here: VOIP About | Teletronics

VOIP in action. Using your enabled device, you initiate a call, this opens up a connection between devices. Your device converts your voice wave into data and condenses this into digital packets. These packets are sent over the internet via a specialized network. They can each take the fastest route available, like zig zagging through traffic to get to the destination as quickly as possible. At the receiving end, the data packets are reassembled and converted back into an analogue signal. Making it possible for the device to play the voice information for the receiver. To find out more visit out about page here: VOIP About | Teletronics

Businesses, government agencies, and individuals are increasingly adopting Voice over Internet Protocol (VoIP) technology. This shift is driven by several advantages that VoIP offers over traditional telephone services: Cost Savings: VoIP systems often result in significant cost reductions, particularly for long-distance and international communications. Traditional landline services typically incur higher expenses due to infrastructure and maintenance costs, whereas VoIP leverages existing internet connections, leading to lower operational costs. Enhanced Flexibility and Mobility: VoIP enables users to make and receive calls from any location with internet access, using various devices such as smartphones, tablets, or computers. This flexibility is especially beneficial for remote work arrangements and businesses with multiple locations, as it ensures seamless communication regardless of physical presence. Reliability and Call Quality: With the widespread availability of high-speed internet and advancements in technology, VoIP call quality has improved significantly, often surpassing that of traditional landlines. This reliability makes it a viable alternative for both personal and professional communication needs. Scalability: VoIP systems can be easily scaled to accommodate the changing needs of a business. Adding new users or lines often requires minimal effort and expense, making it an ideal solution for growing organizations. Advanced Features: Beyond standard voice calls, VoIP services frequently offer additional functionalities such as video conferencing, voicemail-to-email transcription, and integration with other business applications. These features enhance collaboration and productivity within organizations. The combination of these benefits makes VoIP an attractive choice for people seeking a modern, cost-effective, and versatile communication solution. Enquire or Get a quote here: Teletronics Ltd Online Booking

Please find our VOIP Calling rates below

Please find our VOIP Feature codes below.