Troubleshooting
Because sometimes a simple reboot is all you need!
We don’t expect you'll need this guide often, but its a good place to start if your experiencing any changes in your connection.
If you get to the end of these steps and are still experiencing issues please get in touch, we want to get you up and running as soon as possible!
PLEASE NOTE - The RESET button should never be pressed. This will cause the unit to be factory reset and will not come back online for you. It requires fixing at our end to get it going again.
RESET
Reboot
This means unplug the power from the wall for at least 30 seconds. Plug back in and let the system start up again. This might take a few minutes
Hardware Check
Have a look at the hardware on the roof - does it look like it has been damaged or maybe moved in the wind?
Cable Check
Did the cabling get damaged? Sometimes garden trimmers get a little too close…..
Remember if you get to the end of these steps and are still experiencing issues please get in touch, we want to get you up and running as soon as possible!